Privacy Notice

This notice describes information handled through the VAELCENDRE Global website, email inquiries, and HubSpot AI concierge. Contact Dominic Gajar at concierge@vaelcendreglobal.com with privacy questions.

Information you provide

We receive the information you choose to share, which may include your name, email address, company, project location, goals, timing, budget, messages, and any attachments. Please share only information needed for your inquiry. Do not send passwords, payment card details, identification documents, or confidential customer datasets through chat.

How we use information

We use inquiry information to answer questions, discuss possible projects, maintain conversation records, and arrange personal follow-up by Dominic. The concierge is powered by AI and can make mistakes. Pricing, availability, and bookings require personal review and written confirmation.

Chat and service providers

HubSpot provides the chat and customer relationship management tools. Chat messages and submitted contact details are recorded in HubSpot and may be processed by its AI features to generate responses and route requests. Dominic can review the conversation. Hosting and email providers also process information needed to operate their services. See HubSpot’s Privacy Policy for information about its processing.

Cookies and technical information

The HubSpot integration may process technical information about visits and use cookies for chat continuity and related website functionality. The chat presents its cookie notice according to the configured settings. Hosting providers may also process routine access information.

Email inquiry form

The website inquiry form prepares a message locally and opens your email application. It does not submit that form to a website database. If you send the message, your email provider processes it and Dominic receives its contents. HubSpot chat is a separate channel and records messages sent through it.

Access and privacy requests

To ask about information you have provided, request a correction or deletion, or discuss retention, email concierge@vaelcendreglobal.com. Include enough information to identify the relevant inquiry. Requests will be reviewed individually; some records may need to be retained for business or applicable legal requirements.